I’m Tiffany, a senior product designer working on complex products where decisions matter.

I design content and commerce products, creating clarity for creators, sellers, operators, and the teams behind them.

Selected projects

Selected projects where complex systems become usable, accountable, and trusted.

Scaling SumUp’s Hospitality Platform for Global Sellers

Designed end-to-end kiosk and payment flows, reducing onboarding time by 80% and powering 1M+ transactions.

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Scaling SumUp’s Hospitality Platform for Global Sellers

Designed end-to-end kiosk and payment flows, reducing onboarding time by 80% and powering 1M+ transactions.

See the project

Scaling SumUp’s Hospitality Platform for Global Sellers

Designed end-to-end kiosk and payment flows, reducing onboarding time by 80% and powering 1M+ transactions.

See the project

Designing Content Moderation & Appeals at Scale at Spotify

Delivered a 50% reduction in moderation handling time and built a 0→1 appeals service enabling scalable, DSA-compliant operations.

See the project

Designing Content Moderation & Appeals at Scale at Spotify

Delivered a 50% reduction in moderation handling time and built a 0→1 appeals service enabling scalable, DSA-compliant operations.

See the project

Designing Content Moderation & Appeals at Scale at Spotify

Delivered a 50% reduction in moderation handling time and built a 0→1 appeals service enabling scalable, DSA-compliant operations.

See the project

Reimagining BBFC’s Film Classification Platform

Cut report writing time by 50% and improved classification accuracy for 10K+ film reviews.

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Reimagining BBFC’s Film Classification Platform

Cut report writing time by 50% and improved classification accuracy for 10K+ film reviews.

See the project

Reimagining BBFC’s Film Classification Platform

Cut report writing time by 50% and improved classification accuracy for 10K+ film reviews.

See the project

Speeding Up Seller Shipping at Amazon

Designed seller-facing shipping workflows that directly affect delivery speed, reliability, and how customers experience fulfillment after checkout.

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Speeding Up Seller Shipping at Amazon

Designed seller-facing shipping workflows that directly affect delivery speed, reliability, and how customers experience fulfillment after checkout.

See the project

Speeding Up Seller Shipping at Amazon

Designed seller-facing shipping workflows that directly affect delivery speed, reliability, and how customers experience fulfillment after checkout.

See the project

Interested in connecting?

Let’s talk projects, collaborations, or anything design!

Get in touch

Interested in connecting?

Let’s talk projects, collaborations, or anything design!

Get in touch

Interested in connecting?

Let’s talk projects, collaborations, or anything design!

Get in touch

Tiffany Szu-Chia Chen

Projects

About

Tiffany Szu-Chia Chen

Projects

About

Tiffany Szu-Chia Chen

Projects

About